Refund policy

Return and refund policies

Returns
We accept return requests within 3 days of delivery. Items must be unused and returned in their original condition and packaging. Customers are responsible for return shipping unless the item arrives damaged or incorrect.

Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. To be eligible for a refund or replacement, an unedited video showing the item and its packaging may be required.

Lost packages 
We are not responsible for lost or missing packages once they have been shipped. Delivery is handled by the carrier. If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier first.

Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 10–15 business days. You will receive a confirmation once your refund has been issued.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account. Original shipping costs are non-refundable unless the item was damaged or incorrect.